The website and its contents are owned by Complete Prosperity, LLC, which also does business as Chelsea Fournier Online (“Company,” “we,” or “us”). The term “you” refers to the user or viewer of chelseafournier.com and its sub-pages and linked pages (“Website”).

We know you care about how your personal information is collected, used, and shared, and want to provide some background on how your private information is handled through the Website. 

This Privacy Policy describes how we collect, use, process, and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website is shall be limited to the purposes under this Privacy Policy and our Terms of Services to customers.

Please read this Privacy Policy carefully. We reserve the right to change and update this Privacy Policy on the Website at any time without notice, and its terms are maintained solely online. In the event of a material change, we will let our email subscriber list know.

By visiting, accessing or using the Website, you agree to be bound by this Privacy Policy, whether or not you have read it.

what types of information do we gather?

We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content.  We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect:

  1. A name and an email address so we can deliver our newsletter to you – you would be affirmatively consenting to this by providing this to us in our contact forms, and taking any additional confirmation or consenting steps that may be required depending on your entry point to our newsletter list.
  2. Billing information including name, address and credit card information so that we can process payment to deliver our products or services to you under our contractual obligation.
  3. A name and an email address if you complete our contact form with a question. We may send you marketing emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
  4. Information from you from a co-branded offer.  In this case, we will make clear as to who is collecting the information and whose privacy policy applies. If both / all parties are retaining the information you provide, this will also be made clear as will links to all privacy policies.

Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by you providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at team@chelseafournier.com.

If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or related offerings.

Anonymous Data Collection and Use

To maintain our Website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you, but is helpful to us for marketing purposes and for improving our services. Traffic data collection does not follow a user’s activities on any other websites in any way. Anonymous traffic data may also be shared with business partners and advertisers on an aggregate basis.

Use of “Cookies”

We may use the standard “cookies” feature of major web browsers. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on our Website and some features may not work as intended.

WHAT WE DO WITH YOUR PERSONAL DATA

We may contact you with information that you provide to us based on these lawful grounds for processing:

  1. We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.
  2.  We will contact you under our contractual obligation to deliver goods or services you purchase from us.
  3. Legitimate Interest.  We may contact you if we feel you have a legitimate interest in hearing from us.  For example, if you sign up for a webinar, we may send you marketing emails based on the content of that webinar.  You will always have the option to opt out of any of our emails.

Process Payments

We will use the Personal Data you give us in order to process your payment for the purchase of goods or services under a contract. We only use third party payment processors that are accepted in the industry as taking care in securing data and comply with the GDPR (PayPal & Stripe are our current payment processors as of the date of this Privacy Policy).

Targeted Social Media Advertisements

We may use Personal Data to run social media advertisements and/or create look-alike audiences for advertisements.

Publicly Shared Content & Personal Data

Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a blog post, posting in a Facebook group that we manage, sharing details on a group coaching call, etc.).

Submission, Storage, Sharing and Transferring of Personal Data

Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, newsletter provider, payment processors or team members).

It is important to note that we may transfer data internationally. For users in the European Union, please be aware that we transfer Personal Data outside of the European Union. By using our Website and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

Data Retention

We retain your Personal Data for the minimum amount of time necessary to provide you with the information and / or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.

Confidentiality

We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms of Services, or any other terms of use or agreement with us.

Passwords

To use certain features of the Website or to access purchased products or service bonuses, you may need a username and password to login to an area of the Website, or to access resources hosted on a third party website where the content is hosted (such as a client portal for coaching clients, or for a student course login through Teachable). You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your Personal Data at your own risk.

You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. In most cases, we will not have access to view, reset, or recover your password (as they are managed by the hosting site – Teachable for example for course login), so you will need to work directly with the

To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password. We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.

HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR PERSONAL DATA

Your Rights Regarding Your Personal Data

You have the rights to:

  1. Request information about how your Personal Data is being used and request a copy of what Personal Data we use.
  2. Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.
  3. Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).
  4. Withdraw your consent at any time to the processing of your Personal Data.
  5. Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.
  6. Receive Personal Data portability and transference to another controller without our hinderance.
  7. Object to our use of your Personal Data.
  8. Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you.

Notwithstanding these rights regarding your Personal Data, this does not waive any rights we may have to enforce, should you revocation of Personal Data breach your contractual rights to Complete Prosperity, LLC (for example deleting payment information for a payment owed under a contract or recurring payment you have agreed to).

Unsubscribe

You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at team@chelseafournier.com.

SECURITY, SPAM & INTENDED AUDIENCE

Security

The security of your Personal Data is very important to us. We use reasonable efforts to protect it from unauthorized access, but we cannot guarantee that your Personal Data will be free from unauthorized access by third parties such as hackers. By using the Service, you (a) consent to our using your Personalas described in this Policy; (b) waive any claims against us relating to the interception, use or disclosure of Personal Data by third parties unauthorized by us; and (c) agree to notify us promptly if you suspect any unauthorized usage of Personal Data.

For more information on protecting your privacy, please visit www.ftc.gov/privacy.

Anti-Spam Policy

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.

Children

To access or use the Website and related Services, you must be at least 18 years old and have the requisite power and authority to understand and consent to the practices described in this Policy. Our Website and its content is directed to individuals who are at least 18 years old or older.

INTEGRATED SOFTWARE PLATFORMS AND HOW THIS PLAYS OUT IN REALITY

We gather information through the Website when you register for resources on our Website, place an order, subscribe to our newsletter, request a free or paid piece of content from the Website, or fill out a form. In doing so, we receive and store any Personal Data you have shared. Some of the steps taken from our Website will integrate with a third party program. For example when you click to download a free resource, we need to sync that information with our email provider, so that it can know to deliver the resource to you. We choose reputable third party software options with your security in mind, but of course we cannot guarantee the integrity of each and every integration we need to help deliver on the next step we provide based on your request (the “Services”).

For example, as of the date of this Privacy Policy we have integrations with Drip, Teachable, Dubsado, WordPress, LeadPages, Calendly, Deadline Funnels, Facebook Pixels, Google Analytics, Zapier, Zoom, and payment processor services such as Stripe, PayPal or Quickbooks Online (the “Integrated Software Platforms”). Your information may be integrated into these programs (or future ones not listed that we deem necessary and appropriate for delivering the Services) in order to offer you the best user experience with the Website and access to the Services. 

The Integrated Software Platforms will handle Personal Data pursuant to their own privacy and security policies, so we encourage you to read those services’ policies if you are concerned. By using our Website and Services, you consent to our providing Personal Data with Third-Party Services to be used in accordance with their own privacy and security policies as they exist today and as they may change in the future.

When you use the Service, we may automatically collect or generate information including but not limited to the Internet Protocol (“IP”) address of your computer; web pages that you access within the Website; geographic information; a unique user ID; the type of browser you are using; search information; and usage and browsing information. We may interact with or obtain information about you from third parties, such as Facebook, Twitter, Instagram, etc.) as you may be directed to the Website from an outside platform and we will have access to some user-specific data about how you interacted on that platform or were directed to the Website.

do We sell OR SHARE YOUR PERSONAL DATA?

The short answer is no. We will not be selling, sharing, or transferring your Personal Data to any third parties. However, we may need to share your Personal Data as noted below to run the Website or render Services you have requested.

In some cases, we may need to bring third party contractors or consultants in to perform tasks that involve exposure to or review of Personal Data. Examples would include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, search results, or links, processing credit card information, and/or providing customer service. In doing so, we might share your information with third-party business partners for the purpose of providing our products and/or services to you.

Such third-parties will be given limited access to your information, only as is reasonably necessary to deliver the product or service, and will never receive your information for any other purpose. Furthermore, we will always require any such third-party to adhere to this Privacy Policy, or operate under a separate confidentiality or non-disclosure agreement, depending on the relationship and exposure to Personal Data.

An example would be if we hired a marketing agency to help us optimize an email sequence to deliver the highest quality resources to you. They would see email address, aggregate open rates, and any information shared in a subscriber profile, as it is collected and stored in our email service provider. But they would not be allowed to download, interact with, or manipulate any entered information.

GENERAL PROVISIONS

No Rights of Third Parties

This Policy does not create rights enforceable by third parties, nor does it require disclosure of any information relating to users of the Service.

Limitation of Warranties

We make no representations, warranties or promises about the security of Personal Data except as stated expressly in this Policy.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Website and does not apply to information collected offline.

Notices & Revisions

As our business develops, our Privacy Policy is likely to change as well. As such, we may e-mail periodic reminders of our updated notices and conditions; however, it is your responsibility to check our Website to see if there have been any changes to our Privacy Policy. Unless otherwise stated, our current Privacy Privacy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If we decide to change our privacy policy, we will post those changes on this page.

data controller & processors

We are the data controllers as we are collecting and using your Personal Data.  We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.

If you have any questions about this Privacy Policy, please contact us at team@chelseafournier.com

Last Updated: May, 2018